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MODULE 1
Understanding Quality
- What Of Quality?
- Definition Of Quality
- To An User (Consumer)
- To A Manufacturer
- To A Marketer
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MODULE 2
Benefits Of Improved Quality Increased Customer Satisfaction And Job Satisfaction Increased Market Share And Higher Profits
Lower Cost And Lower Prices
Increased Productivity
How Quality Improvement Effect Your Job And Your Life ?
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MODULE 3
The Customer Comes First And The Customer Requirement
Customer Is The King
Customer Concept
Internal Customer
External Customer
Quality Chains
How To Listen To Customer?
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MODULE 4
Zero Defect Concept
Quality Standard 100% Right
Do It Right For The First Time
How To Achieve Zero Defect At The Work Place
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MODULE 5
Quality And Process
What Is Process ?
Design, Materials , Plant/Equipment , People And Method
What Is Input ?
What Is Output ?
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MODULE 6 :
Understanding On Productivity
- Definition Of Productivity
- Factor Influencing Productivity
- Productivity Measurement
- Productivity At The Shopfloor
- P : Production Capacity
- Q : Quality
- C : Cost
- D : Delivery Time
- S : Safety
- M : Morale
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