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COURSE CONTENT

 "Effective Problem Solving And Quality Improvement Techniques"

MODULE 1

Understanding Quality

  • What Of Quality?
  • Definition Of Quality
  • To An User (Consumer)
  • To A Manufacturer
  • To A Marketer

MODULE 2

Benefits Of Improved Quality Increased Customer Satisfaction And Job Satisfaction Increased Market Share And Higher Profits

  • Lower Cost And Lower Prices
  • Increased Productivity
  • How Quality Improvement Effect Your Job And Your Life ?

MODULE 3

The Customer Comes First And The Customer Requirement

  • Customer Is The King
  • Customer Concept
  • Internal Customer
  • External Customer
  • Quality Chains
  • How To Listen To Customer?

MODULE 4

Zero Defect Concept

  • Quality Standard 100% Right
  • Do It Right For The First Time
  • How To Achieve Zero Defect At The Work Place

MODULE 5

Quality And Process

  • What Is Process ?
  • Design, Materials , Plant/Equipment , People And Method
  • What Is Input ?
  • What Is Output ?

MODULE 6:

Understanding On Productivity

  • Definition Of Productivity
  • Factor Influencing Productivity
  • Productivity Measurement
  • Productivity At The Shopfloor
  • P : Production Capacity
    • Q : Quality
    • C : Cost
    • D : Delivery Time
    • S : Safety
    • M : Morale