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COURSE CONTENT :
SUPERVISORY DEVELOPMENT PROGRAM ON
LEADERSHIP, COMMUNICATION, MOTIVATING AND HUMAN RELATIONSHIP SKILL

 

Module 7

Communication Skill

  • What is communication ?
  • What communication skill is important ?
  • Communication process
  • Barriers to effective communication
  • Overcoming communication barriers

 

Module 8

Communication Skill : 7 "Eliciting" Skills

  • Seeking information
  • Supporting
  • Sharing
  • Seeking proposal
  • Building
  • Testing understanding
  • Summarizing

 

Module 9

Communication Skill : 4 "Limiting" Skills

  • Giving information
  • Disagreeing
  • Proposing
  • Defending/attacking

 

Module 10

Communication Sskill

  • How to communicate with the boss
  • How to communicate with the co-workers
  • How to communicate with subordinate
  • How to increase productivity through effective communication

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