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Module 1 :
What Is Quality ?
- Definition Of Quality
- To An User (Consumer)
- To Manufacturer
- To Marketeer
- Definition By Quality Expert
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Module 2 :
Benefits Of Improved Quality
Increased Customer Satisfaction
Increased Market Share
Lower Cost
Lower Prices
Increased Productivity
Increased Job Satisfaction
Higher Profits
Company growth and ISO 9000
How Quality Improvement Effect Your Job And Your Life ?
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Module 3
The Customer Comes First And The Customer Requirement
Customer Is King
Customer Concept
Internal Customer
External Customer
Quality Chains
How To Listen To The Customer ?
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Module 4 :
Zero Defects Concept
What Is Zero Defect ?
- Quality Standard 100% Right
- Do It Right For The First Time
- How To Achieve Zero Defect At The Work Place ?
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Module 5 :
Quality And Productivity
What Is Productivity ?
Relationship Between Quality And Productivity
Your Role In Productivity Improvement
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Module 6
Your Role In Quality Improvement At Your Work Place
How To You Can Participate In Quality Improvement ?
Your Role In QCC Activities
How To Identify The Causes Of Quality Problem ?
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Module 7
Positive Working Attitude And Quality Improvement
What Is Positive Working Attitude?
Why Is Positive Working Attitude Importance In Quality Improvement ?
Positive And Negative Work Ethics
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Module 8 :
Effective Communication To Improve Quality
The Communication Process
Barriers Of Effective Communication
Overcoming Communication Barriers
Enhancing Team Listening Skill Improving Communication Effectiveness
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Module 9
Action Plan
Personal Action Plan
Team Action Plan
Personal And Team Commitment To Increase Productivity And Quality At The Workplace
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