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COURSE CONTENT : QUALITY CONTROL CIRCLE

Module 1

Overview On Quality

  • What is Quality ?
  • What is Quality Important ?
  • Meeting the Requirement

The Basic concept of quality

Module 2

Introduction to QCC

  • How did QCC Begin ?
  • QCC Objectives
  • QCC Organizational Structure
  • QCC Concepts
  • QCC Benefit

Module 3

Understand Group And Group Decision Making Team Work And Problem Solving

  • Brainstorming techniques in QCC
  • 5W + 1 H Techniques in QCC
  • 5W + 1 H Techniques in QCC
  • : Who , What Where , When , Why and How

Module 4

The PDCA CYCLE

  • What is the purpose of the PDCA in Cycle ?
  • Steps in the PDCA in QCC Activities ?

 

Module 5

Theme Selection : Identifying QCC Project at the work place identifying problem at the workplace

  • What is Problem and components of problem ?
  • Techniques of theme selection
  • Matrix table theme selection
  • Criteria for theme selection
    • Control and ability
    • Cost saving
    • Urgency of problems
    • Impact on customers

Module 6

Schedule Planning in QCC

  • What Schedule Planning is important in QCC ?
  • "Planned" Time and Actual Time
  • How to prepare 'Milestone Chart'
  • Groups exercise

Module 7

Process Flowchart Diagram

  • What is Process flowchart?
  • Component of flowchart
  • Steps in Drawing a flowchart
  • Function of flowchart
  • Symbols for flowchart
  • Group exercise

Module 8

Cause and effect diagrams

  • Cause and effect diagrams : Reason/ benefits
  • How to construct a cause and effect diagram ?
  • Groups exercise