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Module 1
Overview On Quality
- What is Quality ?
- What is Quality Important ?
- Meeting the Requirement
The Basic concept of quality |
Module 2
Introduction to QCC
How did QCC Begin ?
QCC Objectives
QCC Organizational Structure
QCC Concepts
QCC Benefit
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Module 3
Understand Group And Group Decision Making Team Work And Problem Solving
Brainstorming techniques in QCC
5W + 1 H Techniques in QCC
5W + 1 H Techniques in QCC
: Who , What Where , When , Why and How
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Module 4
The PDCA CYCLE
What is the purpose of the PDCA in Cycle ?
Steps in the PDCA in QCC Activities ?
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Module 5
Theme Selection : Identifying QCC Project at the work place identifying problem at the workplace
What is Problem and components of problem ?
Techniques of theme selection
Matrix table theme selection
Criteria for theme selection
- Control and ability
- Cost saving
- Urgency of problems
- Impact on customers
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Module 6
Schedule Planning in QCC
What Schedule Planning is important in QCC ?
"Planned" Time and Actual Time
How to prepare 'Milestone Chart'
Groups exercise
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Module 7
Process Flowchart Diagram
What is Process flowchart?
Component of flowchart
Steps in Drawing a flowchart
Function of flowchart
Symbols for flowchart
Group exercise
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Module 8
Cause and effect diagrams
Cause and effect diagrams : Reason/ benefits
How to construct a cause and effect diagram ?
Groups exercise
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