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COURSE CONTENT : TOTAL QUALITY MANAGEMENT

MODULE 1

Understanding Quality

  • What Of Quality?
  • Definition Of Quality
  • To An User (Consumer)
  • To A Manufacturer
  • To A Marketer]
  • The Views Of Deming , Juran , Crosby And Conway - The Quality Leaders
  • Quality Chains

MODULE 2

The Basic Concept On Quality , Customer And Stake Holder

  • Definition Of Quality
  • External Customer
  • Internal Customer
  • Stakeholder

MODULE 3

Characteristics Of Quality

  • What Is Characteristics Of Quality
  • How To Meet Characteristics Of Quality

MODULE 4

Zero Defect Concept

  • What Is Zero Defect
  • Comparison Between Conventional Standard And Zero Defect
  • Zero Defect Standard
  • How To Achieve Zero Defect

MODULE 5

Cost Of Quality

  • What Is Cost Of Quality
  • Prevention Cost
  • Appraisal Cost
  • External Cost
  • External Cost
  • Internal Cost

MODULE 6

Total Quality Management

  • The Concept Of Total Quality Management
  • What Is 'Quality Management'  (QM) ?
  • What Is 'Total' ?
  • TQM And Culture Transformation
  • Continuos Improvement

MODULE 7 :

Characteristics Of Total Quality Management

  • Objective
  • Focus
  • Strategy
  • Implementation

MODULE 8 :

Seven Principles Of Total Quality Management

  • Management Commitment
  • Strategic Planning
  • Focus On Customer
  • Training
  • Team Building
  • Performance Measurement
  • Quality Assurance