MODULE 1
Understanding Quality
- What Of Quality?
- Definition Of Quality
- To An User (Consumer)
- To A Manufacturer
- To A Marketer]
- The Views Of Deming , Juran , Crosby And Conway - The Quality Leaders
- Quality Chains
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MODULE 2
The Basic Concept On Quality , Customer And Stake Holder
Definition Of Quality
External Customer
Internal Customer
Stakeholder
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MODULE 3
Characteristics Of Quality
What Is Characteristics Of Quality
How To Meet Characteristics Of Quality
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MODULE 4
Zero Defect Concept
Comparison Between Conventional Standard And Zero Defect
Zero Defect Standard
How To Achieve Zero Defect
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MODULE 5
Cost Of Quality
What Is Cost Of Quality
Prevention Cost
Appraisal Cost
External Cost
External Cost
Internal Cost
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MODULE 6
Total Quality Management
The Concept Of Total Quality Management
What Is 'Quality Management' (QM) ?
What Is 'Total' ?
TQM And Culture Transformation
Continuos Improvement
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MODULE 7 :
Characteristics Of Total Quality Management
Objective
Focus
Strategy
Implementation
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MODULE 8 :
Seven Principles Of Total Quality Management
Management Commitment
Strategic Planning
Focus On Customer
Training
Team Building
Performance Measurement
Quality Assurance
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