|
MODULE 1
Understanding Quality
- What Of Quality?
- Definition Of Quality
- To An User (Consumer)
- To A Manufacturer
- To A Marketer]
- The Views Of Deming , Juran , Crosby And Conway - The Quality Leaders
- Quality Chains
|
MODULE 2
The Basic Concept On Quality , Customer And Stake Holder
Definition Of Quality
External Customer
Internal Customer
Stakeholder
|
|
MODULE 3
Characteristics Of Quality
What Is Characteristics Of Quality
How To Meet Characteristics Of Quality
|
MODULE 4
Zero Defect Concept
Comparison Between Conventional Standard And Zero Defect
Zero Defect Standard
How To Achieve Zero Defect
|
|
MODULE 5
Cost Of Quality
What Is Cost Of Quality
Prevention Cost
Appraisal Cost
External Cost
External Cost
Internal Cost
|
MODULE 6
Total Quality Management
The Concept Of Total Quality Management
What Is 'Quality Management' (QM) ?
What Is 'Total' ?
TQM And Culture Transformation
Continuos Improvement
|
|
MODULE 7 :
Characteristics Of Total Quality Management
Objective
Focus
Strategy
Implementation
|
MODULE 8 :
Seven Principles Of Total Quality Management
Management Commitment
Strategic Planning
Focus On Customer
Training
Team Building
Performance Measurement
Quality Assurance
|
