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HOW TO MANAGE AND HANDLE PROBLEM EMPLOYEES THROUGH
COUNSELING SKILL

 

INTRODUCTION

The supervisor and line leader involved in counseling when two types of situation occur. One is when employees come to him with personal problems ; and the other is when performance drops. Employees with the personal problem may have his performance affected to the point where productivity or quality of works drops. Problem employees create financial problems because such people are expensive to have on payroll. They usually cause problem such absenteeism, difficult to supervise and have tendency to upset the morale of the work group.

A supervisor and line leader cannot avoid acting as a counselor . When a supervisor helps an employee solve a job - related problem , the supervisor or line leader is acing as a counselor . When an employee comes forward with a personal problem that is affecting job performance , the supervisor or line leader must be prepared.

This training program is designed specially for supervisors, line leader and other employee who has been given responsibility of handling problem employees but who may or may not have counseling experience.

 

OBJECTIVES

    At the end of the course participant will be able to :

  • Understand the concept of counseling
  • Understand the process of counseling
  • Relate to the importance of counseling as part of their duties and responsibilities
  • Understand the difference between employees with personal problem and employee with poor performance.
  • Describe the benefits of handling objections, grievances and performance problem well.
  • Use counseling technique to conduct a performance feedback session.
  • React to objections/ grievance by asking question.
  • Respond objection/grievances clearly and honestly.
  • How to assert effectively.
  • To improve productivity and quality through effective counseling skill.
  • Make the necessary preparation for conducting a coaching session.
  • Coach and guide a subordinate in a systematic manner.
  • To conduct structured On The Job in their company.
    •

 

WHO SHOULD ATTEND
  • Supervisor
  • Line Leader
  • Technician
  • Other employee given this responsibility